Privacy Policy

Effective Date: 30 March 2026

At Side Quest Station, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

Who We Are

Side Quest Station is an Australian-based online store selling 3D-printed products, including original and commercially licensed designs. Our store is operated via Shopify.

If you have any questions about this policy, please contact us.

 

What Information We Collect

We collect the following types of personal information:

a) Information you provide to us:

•        Your name and contact details (email address, phone number, delivery address)

•        Payment information - note: payment details are processed securely by Shopify Payments and/or third-party payment providers. We do not store your full card details on our systems

•        Marketing preferences, including whether you have opted in to receive our newsletter or promotional emails

b) Information collected automatically:

•        Basic usage data collected by Shopify's platform (such as pages visited, browser type, and device information) to help us understand how our store is used

 

How We Use Your Information

We use your personal information to:

•        Process and fulfil your orders, including communicating with you about your order status and shipping

•        Send you transactional emails (order confirmations, shipping notifications)

•        Send you marketing emails and newsletters, if you have opted in — you can unsubscribe at any time via the link in any marketing email

•        Improve our products and store experience

•        Comply with our legal obligations

We will never sell your personal information to third parties.

 

How We Share Your Information

We share your information only as necessary to operate our business:

•        Shopify: our e-commerce platform, which hosts our store and processes orders and payments

•        Australia Post: your name and delivery address are shared for the purpose of shipping your order

•        Payment processors: to securely process your payment

All third parties we work with are required to handle your data in accordance with applicable privacy laws.

 

Data Storage & Security

Your data is stored on Shopify's secure servers. Shopify is PCI-DSS compliant and uses industry-standard encryption to protect your information. While we take reasonable steps to protect your personal information, no method of transmission over the internet is 100% secure.

 

Your Rights

Under the Australian Privacy Act, you have the right to:

•        Access the personal information we hold about you

•        Request that we correct inaccurate or outdated information

•        Request that we delete your personal information (subject to any legal obligations we may have to retain it)

•        Opt out of marketing communications at any time

To exercise any of these rights, please contact us.

 

Cookies

Our store uses cookies and similar technologies through Shopify to support basic site functionality (such as keeping items in your cart) and to analyse store traffic. By using our site, you consent to the use of these cookies.

 

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

 

Contact Us

For any privacy-related enquiries or complaints, please contact us. We will respond within a reasonable timeframe and will work with you to resolve any concerns.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.